Get help connecting to Interactive Brokers, installation, configuration, and troubleshooting.
2026-07-19 4 discussions
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Marcus Williams2026-07-19
my ibkr connection keeps timing out after about 2 hours. anyone else? restarting tws fixes it temporarily
Dave Reynolds2026-07-19
had the same issue — check your TWS API settings, make sure the port and trusted IPs are configured right
Support2026-07-19
EvolvingTraders connects directly with Interactive Brokers. Make sure TWS is running with the API port enabled — see IBKR's own documentation for the latest connection settings.
Julia Kovalenko2026-07-19
i keep getting 'connection refused' when trying to connect. firewall issue or something else?
Dave Reynolds2026-07-19
check that tws is actually running and the api port is set right. 7496 for live 7497 for paper. also check trusted ips
Emily Watson2026-07-20
just downloaded the software. it says i need a license key? where do i get that?
Tom Suzuki2026-07-20
no license key needed. just use the email u paid with and it automatically works. thats what i did
Support2026-07-20
There's no license key. Simply use the email address you paid with — it automatically activates the software when you log in.
Sarah Mitchell2026-07-20
my ibkr paper account works fine but when i switch to live it says invalid credentials. same login works in tws tho
Dave Reynolds2026-07-20
paper and live use different ports. 7497 for paper, 7496 for live. double check ur connection settings in the platform
Support2026-07-20
Live and paper trading accounts use separate connection ports in TWS. Make sure you've selected the correct port for your account type in the broker settings.